Current Ford Credit Customer
Defer a payment until a later date. Accounts may be eligible to request and process an extension online. Please visit Account Manager to determine if your account is eligible.
If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740.
If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist.
New Vehicle Shoppers
Participating Ford Dealers are proud to offer remote shopping tools for customers. Start your buying experience online by locating a dealer and searching inventory. You can also learn about delivery options available.
It’s convenient and secure. You can use this information when you communicate with your dealer. Get started here.
At Ford Credit, we know these are uncertain times. That’s why if you experience financial hardship following the loss of employment after financing an eligible vehicle through Ford Credit, you can return it within one year of date of purchase.* We call it the Ford Promise, and it’s our way of helping you get back on your feet. Learn more.
*Available on Used and CPO vehicles, financed for personal use through FordCredit at participating Ford dealers from 10/1/2020-1/4/2021. Excluded in NY. Excludes Seasonal Retail Payment Plan. Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Maximum coverage is $15,000 per vehicle. Additional fees and restrictions may apply. See dealer for complete program details or visit www. ford.com/promise.